Tuesday, January 04, 2005
Using web forms instead of emails
"Hi I'd like information on your product, Bob"
Have you ever received an email that looks like the line above? This is what I call a one-liner-from-Bob. If you've received an email like this from someone that contacted you from your website it's because you are not using forms when you request contact from a visitor.
When you have a form you can present fields for the information you are interested in. Maybe it's just name, email and a drop down for the product selection. That little drop down alone might help you deal with an inquiry more efficiently.
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